Corporate Information

Following the wonderful development trend in customer service industry, majority of enterprises are now focusing on business partners providing high quality and competitive price.

Established on 1966 in Shibuya, Tokyo, Japan, corporation of Transcosmos Inc has been rapidly expanding in 32 contries all over the world with 172 sites until now.

In Vietnam, Transcosmos headquarter was set up in Ha Noi in 2014. Further to this settlement, Transcosmos Vietnam has grown speedily into the biggest market of Ho Chi Minh city. Up till now, TCV has 6 large centers with more than 2,000 headcounts nationwide.
transcosmos Vietnam provides all solutions regarding customer service, tele-marketing and telesales, 24/7 service of contact center, engineering solutions, digital marketing, project management, business development, talent acquisition and development, etc…

If you are an enterprise looking for a business partner readily poviding wonderdul customer experience and professional sotulions, transcosmos Vietnam can be a suitable option.

Providing the main service provider of contact center, transcosmos Vietnam receives a huge volume of inbound calls, as well as place many outbound calls to end-users, come up with convenient solutions of back office to enhance the long-term partnership between Clients and TCV.

We aim for the objective to bring out the best experiments to corporations, generating a large number of end-users who are the loyal customers to contribute to the growth of business.

To execute this objective, transcosmos Vietnam possess great manpower resources with professionalism and experience, going through selection of recruitment and training, adapting to Clients’ various requests.

transcosmos Vietnam aims for the best customer service provider, becomes the competitive position in the market with clear strategy, and firmly holds the Japanese global brand name towards business enterprises.

transcosmos Vietnam – the customer service partner to provide high quality and efficient solutions.

MISSION

Our mission is to leverage customer insights to always be your most trusted partner.

VISION

As an Asian-originated company, our vision is to create a global society where everyone is equal and treated with respect

VALUE

Customer-oriented

To be constantly chosen as the one and only trusted partner, we will put customers first and always value feedback from the GEMBA*.

*Japanese word referring to the place where the work and operation is actually done.

Employee-oriented

While working closely together to achieve business goals as one team, we will improve employee satisfaction and increase employee engagement.

Professionalism

To fulfil our responsibilities and take full accountability as professionals, we will work diligently with pride, confidence and passion