transcosmos VietNam provides BPO solutions

Help businesses optimize operations through outsourcing services, specialized resources, and digital technologies.

Our services support a wide range of back-office functions, from SBO (Sales Back Office) and SCM (Supply Chain Management) to CBO (Corporate Back Office). These services are integrated with AI, Automation, Application Development, and Data Analytics to standardize processes, enhance flexibility, and optimize operational costs.

Explore Solutions

Key Sevices

Core Business Process Outsourcing (BPO) Services from TCV

SBO

Sales Back Office

Support for sales administration, order processing, data management, customer service, and operational reporting.

Automation - enabled BPO

Combining BPO services with DX solutions such as RPA, OCR, AI Bots, Data Analytics, and Custom Application Development to automate processes and improve operational efficiency.

CBO

Corporate Back Office

Support for internal corporate functions such as HR, Finance & Accounting, and Administration.

SCM

Supply Chain Management

Support for procurement, inventory management, and supply chain operations.

Core Strength

Why Leading Partners Choose transcosmos Vietnam?

One-stop BPO solution

TCV supports various business processes and divisions, enabling companies to optimize resources and focus on their core business activities.

Combining People and Technology

We integrate experienced operational teams with DX solutions such as AI, RPA, OCR, and Data Analytics to streamline processes, improve operational efficiency, and reduce manual work.

Multi-industry Experience

We have successfully delivered BPO services across industries including FMCG, Electronics, E-commerce, and Manufacturing with diverse operational models.

Flexible Scalability

Our operational model can scale quickly based on business demands and peak periods.

Focus on Quality and Operational Excellence

We prioritize operational stability, service quality, and long-term process optimization for our clients.

Featured Projects

Success stories from the real-world application of transcosmos Vietnam's BPO solutions.

Case Study 1

Sales Order Management for Electronics Client

Background

A Korean electronics brand needed to optimize its Sales Order (SO) and Delivery Order (DO) operations due to high labor costs and limited operational flexibility.

Solution

TCV implemented a full outsourcing BPO model with a dedicated team operating directly on the client’s system.

Results

Go-live within 2 weeks
Processed over 1 million SO/DO transactions annually
Optimized approximately 20% of operational costs
Maintained stable operations, especially during peak seasons

Sales Order Management for Electronics Client

Case Study 2

Content Moderation & Customer Support for a Leading Short Video Platform

Background

A leading video/social platform needed to rapidly expand its Content Moderation and Customer Support teams to keep up with fast-growing user demand.

Solution

TCV deployed a large-scale BPO model for Content Moderation and Customer Support with 24/7 operations.

Results

Managed a workforce of over 1,000 agents/staff
Onboarded 120+ employees within 3 weeks
Achieved 95% moderation accuracy
Quickly scaled workforce capacity while maintaining stable operational KPIs

Content Moderation & Customer Support for a Leading Short Video Platform

Case Study 3

Retailer Partner Management for Electronics Industry

Background

A Japanese electronics brand needed to optimize nationwide retailer management involving large volumes of data and multiple manual processes.

Solution

TCV implemented a combined model of BPO and automation solutions such as OCR and RPA to streamline operational workflows.

Results

Reduced processing time by 70%
Optimized approximately 30% of operational costs
Improved data processing accuracy by 20%
Enhanced scalability and responsiveness during workload surges

Retailer Partner Management for Electronics Industry

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